Privacy Policy

Just Wills and Legal Services understands and respects the importance of your privacy.

This Privacy Policy outlines how we use and store data when using our website. We will never sell, exchange or rent your personal information to any third party.

 

What personal information do we collect from people who visit our website?

We collect information from you when you fill out a contact form. When completing a form on our site, as appropriate, you may be asked to enter your: name, postcode, e-mail address and phone number.

Third-Party Products and Services. We offer products and services that are provided by third parties), including our DIY Will platform and Live Chat service. These Third Party Products may collect and use information in ways that differ from those set out in this Privacy Policy.

 

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To process transactions
    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To personalize your experience
    (your information helps us to better respond to your individual needs)
  • To improve customer service
    (your information helps us to more effectively respond to your customer service requests and support needs)
  • To send periodic emails
    The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving company news, updates, related product or service information, etc. If you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

 

Direct Marketing & GDPR

Any direct marketing literature/emails you receive are processed on the basis of Legitimate Interests. On this basis, you have “The Right to Object” at any time.

For emails please click on the Unsubscribe button at the bottom of the email. This will unsubscribe you from all future marketing emails. Or in the case of literature sent through the post, please email:[email protected] with your right to object and your data will be immediately deleted.

 

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

 

Google Analytics Data

Google Analytics stores information about:

  • the pages you visit on the website
  • how long you spend on each website page
  • what you click on while you’re visiting the site

We don’t collect or store your personal information (for example your name or address) unless you have actively passed it on to us, so this information can’t be used to identify who you are.

 

Hotjar Data

We may occasionally use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

 

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

 

Security

We always hold your information securely.

To prevent unauthorised disclosure or access to your information we have implemented security safeguards.

We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998 and GDPR 2018.

 

Data Breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third-party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

 

Right to be Forgotten

If you believe we have stored your data and would like to review what information we have or would like your information removed please contact:
Christine Wood
E: [email protected]

 

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

Google Analytics Cookies

You can “opt-out” of Google Analytics cookies by installing the Google Analytics Opt-out Browser Add-on here: Google Tools

This will block Google Analytics on all websites, or you can configure your browser to block cookies.

Controlling Cookies
You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device you should set your web browser to refuse cookies.

How to Disable/Delete Cookies:

All modern browsers allow you to change your cookie preferences. These are generally found in the options menu on the browser. Click here

Further information about cookies
If you’d like to learn more about cookies in general and how to manage them, visit www.aboutcookies.org (opens in a new window – please note that we can’t be responsible for the content of external websites).

 

Links from our site

Our website may contain links to other websites.

Please note that we have no control of websites outside of www.justwillsandlegalservices.co.uk. If you provide information to a website to which we link, we are not responsible for its protection and privacy.

 

Your Consent

By using our site, you consent to our website’s privacy policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.

The website privacy policy was updated on 7.12.2020

 

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Just Wills and Legal Services Ltd
The Hive,
7A Bulrushes Business Park,
Coombe Hill Road,
East Grinstead,
RH19 4LZ

Email: [email protected]
Telephone: 01342 477102